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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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shakeela daniels

October 9, 2025

5  out of  5
rating by shakeela daniels
"They are always friendly and ready to assist. They have great customer service and they work fast."
We responded:
"Thanks for being our customer Shakeela, we appreciate you!"
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Mikayla Lawson

September 23, 2025

5  out of  5
rating by Mikayla Lawson
"very helpful and informative people they're very honest and make sure to find the best plan for you and they answer all my questions"
We responded:
"Thank you Mikayla! Such a wise young woman making decisions on your auto and life insurance. Your grandmother is very proud. Welcome to the agency! "
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Tricia McCoy

September 12, 2025

5  out of  5
rating by Tricia McCoy
"I became a member of the Shawn McIlravy agency when I moved to the Cayce/West Columbia area about 15 years ago. All of the agents have been so helpful in every situation and I have been extremely satisfied with all of the service provided over the years."
We responded:
"It’s easy when you’re a great customer Tricia! We appreciate you. "
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Justin

September 3, 2025

5  out of  5
rating by Justin
"Very helpful and respectful service. Always willing to help"
We responded:
"Thank you for letting us service your insurance needs Justin!"
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Carolyn Dawson

August 26, 2025

5  out of  5
rating by Carolyn Dawson
"They were so professional in helping me! Thank you so much!"
We responded:
"Thank you Carolyn. We appreciate your business!"
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Rita Schaffer

January 22, 2025

1  out of  5
rating by Rita Schaffer
"Very bad customer service, they do not return calls and they don’t manage their policies very well."
We responded:
"Rita, I am sorry that you had a bad experience and this is not typical. Thank you for letting us resolve your issue today and I hope you are feeling better about everything. Best Regards. "
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Carissa Ellison

December 10, 2024

1  out of  5
rating by Carissa Ellison
"Had our first claim 3 years ago in 25 years and staff was very rude that we paid our repairs out of pocket. Submitted a claim this year for our roof and absolutely no help, but hear of how helpfully other SF Agents are. And yes both times I delt with the local office not just claims."
We responded:
"Mrs. Ellison, we are sorry to hear your unhappiness with your claims experience. The volume of claims has certainly been a challenge with this event. Unfortunately in the local office we cannot affect the outcome of claims, which is handled by our corporate office. We do strive to help customers where we can expeditiously and courteously. If we have failed in this regard we sincerely apologize. "
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Ronak Patel

September 9, 2024

1  out of  5
rating by Ronak Patel
"Called several times when it came to renewing car insurance. Can’t be bothered to pick up."
We responded:
"I am sorry for your displeasure Ronak. Our phones were very busy today! If you leave a message we always return your calls! You also can message us by email and text, or renew online! "
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Serena Hall

September 6, 2024

1  out of  5
rating by Serena Hall
"I'm highly disappointed in the customer service I received today by Leah, is was very rude and when I pointed it out she aggressively said "I don't care" then persisted to shame me in their public office. You have no idea what some people are going through, how dare you try to shame anyone. It was clear she got enjoyment of of the ordeal."
We responded:
"Serena, I am sorry for your experience. Please email me at shawn@shawnismyagent.com so that we can resolve the issue."
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Dj Slack

July 3, 2024

5  out of  5
rating by Dj Slack
"Jason was very kind and helpful when getting my vehicle insured in the state of SC. Thank you so much!"
We responded:
"Thanks for your feedback Dj. Jason does a good job!"
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Gary Guest

June 20, 2024

5  out of  5
rating by Gary Guest
"Leah and Amy do a great job!! They have helped me tremendously with my insurance needs as well as my kids. I carry home and car insurance with them. Great folks."
We responded:
"Thanks for your kind words Gary. We are happy to serve your insurance needs! "
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Douglas Boucher

June 7, 2024

5  out of  5
rating by Douglas Boucher
"I just talked to Jason Byars and received quotes for both my home and auto . Jason was great to work with and provided great pricing. It was good to talk to someone I felt could trust as we are moving from another state. His kindness and understanding was much appreciated."
We responded:
"Thank you for the kind words and trusting us with your insurance needs! "
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Pop P

April 19, 2024

5  out of  5
rating by Pop P
"Shawn and Leah it's a pleasure to do business with their agency. I have home, life and auto policies with them. They always respond to my questions in a timely manner. They also look for ways to save costs. Now who does that, Shawn and Leah, that's who."
We responded:
"Thanks for the review Pop! I am glad we are able to serve all of your insurance needs! "
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Edward Sanchez

April 2, 2024

5  out of  5
rating by Edward Sanchez
"A very warm and courteous experience which made the process by their friendly staff very pleasant which saved me while providing a better coverage. Thank you again."
We responded:
"Thank you for sharing! We appreciate you allowing us to serve your insurance needs!"
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Thanh Thảo

January 27, 2024

5  out of  5
rating by Thanh Thảo
"I would give them 5 stars for their services. And especially thanks to Leah, you helped me a lot!"
We responded:
"Leah does a great job! Glad to hear your feedback! "
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brandon kutz

September 20, 2023

5  out of  5
rating by brandon kutz
"I called and Leah had answered the phone to assist me with my quote. I spent a very long time on the phone and computer today shopping around for the very best quote because I’m not very wealthy… well, I explained that to Leah, she was very patient and understanding. She told me that she would do her best to get me a good quote today. And she did just that! She asked me the routine questions and provided me with a quote that will literally save me $200 a month! That is a lot for me. Thanks so much Leah, you have really done me a service. I hope that many more people call you I know they will be just as happy to insure their vehicles. GIVE LEAH A RAISE!!!!! :)"
We responded:
"Great to hear Brandon and thanks for letting us know! Leah does great work. I am glad we could save you so much on your auto insurance!"
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B Vanash

August 18, 2023

5  out of  5
rating by B Vanash
"Great service!"
We responded:
"Thank you for your business and the review! "
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Guadalupe Zavala

July 5, 2023

5  out of  5
rating by Guadalupe Zavala
"Great Service, Leah thank you very much for answering all my questions."
We responded:
"Thanks for the feedback Guadalupe. Welcome to the State Farm family! "
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Wilma Sligh

May 25, 2023

5  out of  5
rating by Wilma Sligh
"They are all so nice and helpful."
We responded:
"Thank you Wilma! We aim please. "
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Kenneth Jeffcoat

January 9, 2023

5  out of  5
rating by Kenneth Jeffcoat
"They have been providing me with car insurance and life insurance for a while now. Always happy to answer questions and gets back to me in a timely manner."
We responded:
"We appreciate your business Kenneth. Thanks for being our customer!"
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Paige Harris

December 1, 2022

5  out of  5
rating by Paige Harris
"Very polite and helpful!"
We responded:
"We aim to please, thanks Paige!"
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sharon Player

November 30, 2022

5  out of  5
rating by sharon Player
"Very professional"
We responded:
"Thank you for the feedback!"
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Jeff Kelley

September 19, 2022

5  out of  5
rating by Jeff Kelley
"This agency always answers the phone and is prompt to respond to any concerns."
We responded:
"Thanks Jeff! We always strive to take care of our customers to our best ability. We appreciate you!"
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Chantel Hamilton

August 5, 2022

5  out of  5
rating by Chantel Hamilton
"I am so Happy with being a New Customer with State Farm. Affordable Insurance with great Customer Service. I’m Definitely satisfied.. Thank you for all your help.."
We responded:
"Welcome to the State Farm family Chantel! We look forward to serving your insurance needs for years to come!"
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brandon robinson

July 22, 2022

5  out of  5
rating by brandon robinson
"Found out I was paying more then necessary. Leah helped me and explained I could save more with the drive safe and save more app and it made a tremendous difference in what I was paying each month!! Thank y’all so much"
We responded:
"Glad we could save you on your auto insurance Brandon! That is a great option we have."